Privacy policy

Last Updated: September 16, 2025

UK Car Keys ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at www.ukcarkeys.co.uk (the "Site") or use our car key replacement, repair, or locksmith services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address.

  • Service-Related Information: Vehicle details (e.g., make, model, registration number) and details of the service requested (e.g., key replacement, repair, or locksmith services).

  • Payment Information: Payment card details or other payment information required to process service fees.

  • Website Usage Data: Information about how you interact with the Site, such as IP address, browser type, and pages visited, collected via cookies or similar technologies.

  • Communication Data: Information you provide when contacting us, such as inquiries or feedback.

2. How We Collect Information

We collect information:

  • Directly from You: When you submit a service request, contact us, or make a payment.

  • Automatically: Through cookies and similar technologies when you visit the Site. Cookies are used to improve site functionality and analyze usage. You can manage cookie preferences through your browser settings.

  • From Third Parties: From payment processors when you pay for our services.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill service requests, such as car key replacement, repair, or locksmith services.

  • To communicate with you about your service, including sending quotes, confirmations, or updates.

  • To process payments and issue invoices.

  • To improve the Site and our services, including analyzing usage data.

  • To comply with legal obligations, such as tax or consumer protection laws.

  • To respond to your inquiries or resolve disputes.

4. Legal Basis for Processing

We process your personal information under the following legal bases:

  • Contract: To fulfill our contract with you (e.g., providing requested services).

  • Legitimate Interests: To improve our services, maintain site functionality, and ensure security.

  • Legal Obligation: To comply with applicable laws and regulations.

  • Consent: Where you have provided consent, such as for certain cookies or marketing communications (if applicable).

5. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party payment processors to handle payments securely.

  • Legal Authorities: If required by law or to protect our rights, property, or safety. We do not sell or share your personal information for marketing purposes without your consent.

6. Cookies and Tracking Technologies

The Site uses cookies to enhance functionality and analyze performance. These include:

  • Essential Cookies: Necessary for the Site to function properly.

  • Analytics Cookies: To understand how users interact with the Site (e.g., via Google Analytics). You can disable cookies through your browser settings, but this may affect your experience on the Site.

7. Data Storage and Security

Your personal information is stored on secure servers in the United Kingdom. We use industry-standard security measures, such as encryption and access controls, to protect your data from unauthorized access, loss, or disclosure. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal information for 12 months after the completion of the service to fulfill warranty or guarantee obligations (e.g., 12-month warranty on replacement keys, 6-month guarantee on ignition workmanship) and to comply with legal requirements. After this period, we securely delete or anonymize your data unless required to retain it by law.

9. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your data, subject to legal obligations.

  • Restriction: Request restriction of processing in certain circumstances.

  • Objection: Object to processing based on legitimate interests.

  • Data Portability: Request your data in a structured, commonly used format. To exercise these rights, contact us at info@ukcarkeys.co.uk or 07300 300 390. We will respond within one month, as required by law.

10. International Data Transfers

Your personal information is primarily stored and processed in the United Kingdom. If we transfer data to third parties outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to comply with UK GDPR.

11. Children’s Privacy

Our services are not directed to individuals under 16, and we do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on the Site, and the "Last Updated" date will be revised. Your continued use of the Site after changes constitutes your acceptance of the updated policy.

13. Contact Us

For questions, concerns, or to exercise your data protection rights, please contact us at:

  • Email: info@ukcarkeys.co.uk

  • Phone: 07300 300 390

  • Address: The Warren, London, TW5 0JW, United Kingdom

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

By using the Site or our services, you acknowledge that you have read and understood this Privacy Policy.